A Day in the Life of a Retail Assistant #110

Hi everyone, I hope you enjoyed my debut blog on C.Gars! I hope you have all gone onto the Turmeaus blog to see my many adventures too. It’s been another brilliant week here in Turmeaus Norfolk, with many customers coming through the door and our preparation for a full stock count!

On Monday, it was the usual team of Josh and I, we worked together through the online order pickings and then later in the afternoon, I went to help in the packing department, when I was amazed to see Will had beaten me to it! Is there anything this young man can’t do! Since starting with us just over a month ago now, he has learnt so much and really excelled! 

So I went away and started working on finishing all of the shop’s newsletters. Meanwhile I served a couple of gentlemen who were interested in our pipes. The older gentleman wanted a new bowl for his Falcon pipe (I can’t believe how many people are purchasing Falcon products). The other gentleman needed a new pipe that looked slightly different, this was because his wife complains about his pipe collection. But who doesn’t need a new pipe right? Afterwards, I served another gentleman who began by saying he was looking for a few cigars and a robust humidor. So we started looking at all of the cigars, we spoke about all the different brands and what suited his palate and what didn’t. He got a vast array of cigars including, La Unica, Casa Turrent, Liga Privada, Tabernacle and more! In the end he finished with 11 cigars! For someone who only wanted a few, he went away with a lot more. Moving onto humidors, the customer liked a nice wooden box and so we had a few for him to choose from. In the end he liked the pattern of the Budget Dark Burl Humidor – 25 Cigar Capacity. He certainly left happy!

On Tuesday, I was in the shop! I started to get everything ready for our big stock count! When we do our big stock count, every employee who works at Norfolk joins together and counts each product we have, sometimes we find some hidden gems of which, I’m sure you will see on our website over the next few days. So in preparation, I checked over the shop to make sure all products had a tag on, making it easier for the people counting. I served a gentleman who wanted a bottle of Irish Whiskey. Unfortunately we didn’t have the bottle he wanted so started to ask about the Scotch whisky instead. He wanted something fruity, to which I recommended the Tomatin 12 Year Old, as I had tried it personally and found it very fruity! You can really taste the Sherry cask coming through. In the afternoon, I continued working on the August cigar subscriptions and I tell you what, they are a good one! Make sure you subscribe to take advantage of the amazing deal you get!

On Wednesday, I was picking orders with Will and Ben, we quickly got through all of the online orders and then we got to work on tidying and organising stock rooms ready for the stock count. Ben and Will organised our accessory room and cigarette, whilst I organised our Dunhill cupboard. By doing this it helps everyone out ready for the big count! I was also given some feedback by our content manager Billie. She looked at my newsletters and gave me some great feedback as well as parts to improve. So I got to work improving and hopefully I have made her proud!

On Thursday, I was back in the shop. I started by helping pick online orders, as we were all getting prepared for the big stock count. Afterwards, Will, Josh and myself started de-pluming cigars. De-pluming cigars is a very long and delicate task, and even though a cigar growing plume is a good thing, it doesn’t look particularly nice, and especially for novice smokers who may not know what plume is! If you want to learn more about cigar plume you can read this article which I wrote a long time ago by clicking here. We also had some lovely celebrations too as today was Sharon’s last day at work before her wedding! She had returned at the start of the year from a year’s long maternity leave and now she’s having another big day getting married! She also wanted to let everyone know what cigars the groomsmen will be having at the wedding – The Oliva Aliados Robusto! She started by looking at the band and decided she liked the colours and then looked into the flavour notes and decided it sounded lovely for them all to enjoy!

I also served one of my favourite customers! He loves a strong cigar and always goes with my recommendations as I have never let him down. This time however he didn’t have long so chose to have an Aladino sampler as I think they are now his favourite brand! However his overall favourite is the Davidoff Yamasa Piramides! Which I persuaded him to try.

On Friday, it was the big day for us in Norfolk! Stock count day! Everyone had their assignments, mine was the New World stock count with Josh. As previous readers of my blog will know, I count the New World cigars bi-weekly and so this will be nothing new for me. Josh has also counted it a few times, so together we had no problems! Afterwards we had to pick almost the whole days worth of online pickings! To get an accurate stock count, we don’t pick online orders other than those who have qualified/paid for express and next day deliveries (This is another reason why you should consider paying for priority shipping). The whole team picked as much as we could and got almost all of them packed and booked on the Royal Mail system.

I hope you have enjoyed this weeks goings on and I hope to see you in Norfolk very soon

So long for now

Oliver

The post A Day in the Life of a Retail Assistant #110 first appeared on C.GARS Ltd Cigar Blog.

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