Germains In-store, Conducting Interviews, H. Upmann Half Corona and Springbank

Hi everybody! It’s been another fantastic week here in Norfolk! We have had plenty of customers come on in and I have even had the honour of interviewing for our latest retail member of staff!

On Monday, I was back in the shop with Josh. We had lots of online orders to pick, but luckily I enlisted Will to help pick some orders whilst he waited to pack them all. Meanwhile my secondary task was to help Sharon book the parcels onto the Royal Mail system. So whilst I was picking orders I kept checking in to make sure she was on top of it all. Sharon is the master of parcel booking on, so doesn’t often need our help. However in the afternoon, the parcels had built up so I started to book on parcels. Meanwhile, I also served a gentleman who wanted some Germains Rich Dark Flake – This is currently out of stock on our website, however you should always check your local store as they may have a hidden treasure. In this case we had a spare three tins to be able to sell and the customer was over the moon! 

On Tuesday, I was conducting interviews with our lovely HR manager! This is the first time that I have been heavily involved in the hiring process for someone for the shop and I was very excited! We have even called a couple back to do a trial! So if you come in next week there is a small chance you may meet them! Afterwards, Will and I started the New World stock count. Previous readers know, we usually do it on a Thursday, however due to staff shortages we decided to do the New World count on Wednesday, but we decided to get a head start and do the full boxes the day before.

Wednesday was the big day. This was Wills first time completing the New World stock count and I must say he did an excellent job! He counted so quickly that we were done for lunch time! So after a well deserved lunch, Josh and I started doing a clean up of the shop. I also served a customer who wanted a H. Upmann Half Corona – I thought he wanted one but he wanted a box of 25! I was more than happy to oblige. I also suggested trying some New World cigars as I had noticed he only has Cubans, so the best way to try them was to go head first so he purchased the Kristoff Maduro Sampler Pack and the Kristoff Natural Sampler Pack. Next time I see him I will make sure to ask how he got on.

On Thursday, I was order picking with Josh and Robyn. Robyn and I worked through the cigar orders whilst Josh took on the pipe and accessory orders. We did really well together and then I got through the deliveries, luckily for me there wasn’t too many. Afterwards I was tasked to tidy up our New World stock sheet. That meant deleting products that we can’t get a hold of anymore as well as making sure the names are the same as they are on the website so you could copy from there and find it on the stock sheet. It was a long and arduous task, but I got there in the end. We were also visited by our favourite Springbank drinker. We had contacted him regarding a bottle of Springbank 21 Year Old 2025 as well as the 5 Year Old 100 Proof, and he certainly looked happy to see it.  I also lead our latest shop meeting. We discussed next month’s promotions as well as plans for the future. It was very productive and it’s always great for us all to get together, as we are rarely all in one room as a team. The promotions are very exciting and I can’t wait for you all to see what we have in store for you.

On Friday, I was in the shop. This was the first time this week I was actually operating the shop. I often sit in the shop to complete work and so can still greet customers. But this time I was serving them. I started the day helping Josh and Will with online order pickings and then I served a regular gentleman who wanted to try a new pipe with a small bowl. We looked through our massive range and settled on a lovely Peterson Emerald Rustic 68. Afterwards Josh and I completed the Cuban stock count.

I hope you have enjoyed this weeks goings on and I hope to see you all in store very soon.

So long for now

Oliver

The post Germains In-store, Conducting Interviews, H. Upmann Half Corona and Springbank first appeared on C.GARS Ltd Cigar Blog.

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