Independencia Cigars, New Employee, and Plenty of Cuban Cigar Training

Hi everyone! It’s been another fantastic week here in Norfolk! We have also hired a new member of staff for the shop! 

My week actually started on Tuesday as I had decided to treat myself to a long weekend. On Tuesday, I was doing my promotional work. I started by writing three articles for the C.Gars cigar library! I have scheduled them to come out weekly with the first one being released on this day. It’s about the Independencia 1898 brand and you can read about it here. After writing all three articles I spent some time taking the pictures for all of them, so they are 100% ready to go! Afterwards, I created all three leaflets for the cigar subscriptions. For this month I have some fantastic cigars including a special edition Cuban in the Premium Cuban and New World Subscription. Towards the end of the day I decided to take a break from the computer and stocked up the Cuban humidor. 

On Thursday, I was back in the shop. I started my day by de-plooming the Cuban cigars, I was then pleasantly interrupted by our latest recruit! His name is Marcus and Thursday was his first day! The first day is usually not that exciting as it is a lot of paperwork but then you are free to learn about cigars! Marcus joined me after lunch and I gave him a tour of both humidors to give him an overview of all the cigars! He is full of so much positive energy, it’s unbelievable! During the humidor tour I showed him an old favourite – Macanudo M by Macanudo Dark Toro, he was blown away by the aroma of chocolate! So much so that he decided to buy one instantly! We then carried on talking about the humidors. Meanwhile I served a lovely gentleman who loves a Maduro cigar. I asked him if he had heard of the Drew Estate Blackened M81 Maduro, of which he had not – I explained how all of the leaves in the cigar was Maduro and he gave one a try instantly. He then asked “what’s new?”. This question always makes me panic as new to me and new to a customer can be different so I have to think what we have received recently. One of the newer cigars was the Dunbarton Tobacco & Trust Overseas No. 1, I explained about the different tobaccos that make this one cigar and he was blown away. In the end he left a very happy gentleman.

On Friday, it was Marcus’ first full day in the shop. I explained how we serve a customer and the high level in which our customer service will always be. He is a little nervous but he will certainly get there. I remember being incredibly nervous when I first started in the shop but now all these years later I am the most experienced out of anyone in the Norfolk team! Together we served a gentleman who was the best man for a wedding. He wanted 5 cigars for the big day but didn’t want to break the bank as none of them were full time smokers. After discussing different options which would be suitable, he settled on the H. Upmann Majestic as he wanted the traditional Cuban taste. I gave him a nice cigar box to put them in to make them look even more special. As the day went on I was teaching Marcus even more cigar facts. I then taught him how to cut a cigar. I remember my first time, it was with a closed back cutter, so it didn’t give the full experience but now I’m more confident than ever!

On Saturday, I was with Josh and Marcus, this was Marcus’ first Saturday and first time picking! He did very well considering and slowly began to learn where all the cigars were. I served a lovely gentleman from London who always visits whenever he is in Norfolk. He wanted me to promote a cigar to him, I chose my favourite – The Alec Bradley Orchant Seleccion. He liked the sound of it so much he bought 2 Shortys.

I hope you have enjoyed this weeks goings on and I hope to see you all in Norfolk very soon.

So long for now.

Oliver.

The post Independencia Cigars, New Employee, and Plenty of Cuban Cigar Training first appeared on C.GARS Ltd Cigar Blog.

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