Black Friday, Cyber Monday and Stalla Dhu Islay

Hello C.Gars! It’s felt like a long time since I have written a blog! I enjoyed a fantastic week at the House of Mouse and then I came back to the craziness of Black Friday! 

So last week, we certainly had many customers come in. I served plenty of customers, many of whom were excited to see me back. Then we get to Black Friday… We had an unbelievable promotion online which certainly made our customers purchase a lot! (Also a little note, C.Gars Plus customers got early access to the incredible deal and so make sure you sign up to be the first to hear about the offers we provide). Marcus, Josh and I picked all the cigar orders. We created a system where Marcus and I picked all cigars and Josh picked all accessories for those orders that needed it. Meanwhile, Lisa and Ben took care of pipe tobacco and general accessories. The rest of the team packed orders and booked on orders. It was incredible to see the whole team work together and we got them all completed by the end of the day! It was brilliant. I could not praise the team enough! During Black Friday, we all worked many different roles too – Myself? I picked, served customers, packed online orders and even booked a few on the Royal Mail system. I was a real jack of all trades.

So we come along to Monday… Cyber Monday. The amazing team from Saturday, picked and packed as many orders as they could. But Cyber Monday brought us loads of online orders! So it was the same system as Black Friday… Marcus and I picked cigars, Josh picked the accessories for those orders. Again we absolutely nailed it! We picked and picked until the very end of the day and then we packed. When Royal Mail collected our parcels, they were amazed at how many we had! (In hindsight, I wish I took a picture of them all). Meanwhile, during my lunch break, I sampled a Davidoff Escurio Mini Cigarillo – We have been updating pictures on our website and we had to open the pack, so now they are available to purchase as singles in our Norfolk Store. I purchased one and enjoyed it… A little bit harsh for me for a quick smoke but I can certainly see why people like the flavours. By the end of the day we were all worn out but again pleased with our hard work.

I had Tuesday and Wednesday off and so I came back in on Thursday. To which was a catch up day for me. Firstly, I helped pick online orders and then I completed January cigar subscriptions and as always they are a great selection of cigars for a great price! Afterwards, I organised a new Norfolk only competition. We will be celebrating the 12 days of Christmas early. From the 11th of December any customer who comes in the Norfolk Store will have the chance to open a door on our advent calendar, inside is a lovely prize, ranging from a nice discount to a brand new limited edition lighter. I’m sure it will be fun for all of our customers who get to participate.

On Friday, I was invited to a new training session all about communication. It was fascinating to learn and I took a lot from it and will be implementing it from today!

On Saturday I was working with Josh and Marcus. We firstly picked online orders as quickly as we could and then I started packing orders whilst Josh and Marcus completed the Cuban stock count. I also served a lovely gentleman who wanted to talk about whiskies, he just happened to pass by and saw we sold whisky and popped in. We talked about his exploration into Islay whiskies and of course I told him about the Stalla Dhu Islay, he had a small sample and loved it and then purchased the bottle.

I hope you have enjoyed this weeks goings on, as you could probably tell we were extremely busy online but don’t worry… We always have time for every customer that comes through the door.

So long for now.

Oliver

The post Black Friday, Cyber Monday and Stalla Dhu Islay first appeared on C.GARS Ltd Cigar Blog.

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